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Ruoff Home Mortgage – Case Study

Ruoff Home Mortgage is both an FHLMC and FNMA approved direct seller/servicer. They are a fully approved HUD Direct Endorsement independent mortgage bank committed to helping you find the right mortgage product ana are licensed in Indiana, Illinois, and Michigan.

“Ruoff Home Mortgage has been a satisfied ValueLink Appraisal Management System customer since October 2011”

The Challenge

With the change in regulations and the advent of the Home Valuation Code of Conduct (HVCC), Ruoff Home Mortgage approached us when they were looking for a compliant appraisal management system. They had specific requirements that needed to be addressed so that there was minimal impact on their workflow.

The ValueLink Solution

One look at ValueLink and they were convinced that this would be a viable solution for their needs. Our implementation team worked with the appraisal team at Ruoff. After evaluating ValueLink, the Ruoff team identified a list of changes that they needed to the system. Our team made the requested changes within 2 weeks and took them live.

The Results

Ruoff started using ValueLink in November 2011 and have been a very satisfied customer ever since. In addition to being able to keep track of their orders, Ruoff also gained complete control over their vendors, and their accounts. Keeping track of Payables and Receivables is a breeze. They have been extremely happy with the kind of support they have received over the years. They have also been happy to recommend us to potential customers which has helped our business grow over the year. The relationship has been a win-win for both sides and we are proud of what we have been able to achieve together!

“We were able to tailor ValueLink to the exact needs of our clients and our staff. It is a cost-effective, fast and efficient platform that stands out among its peers. The support staff is also always friendly and receptive with our customization requests.”

Sharon Baron, COO Ruoff Home Mortgage